Customer is a leading provider of outsourced contact center management and CRM solutions to customers across North America. Customer delivers outsourced sales & marketing effectiveness programs to a host of Fortune 500 customers through its Business-to-Business (B2B) line of business. Customer undertakes end-to-end process of developing and executing programs including but not limited to lead generation, appointment setting, campaign management and telemarketing.
Customer is having their own Quality Assurance (QA) department in place who is delivering the testing requirements on different applications. Major challenge the customer is facing is in stream lining the release process. As currently the QA team sometimes gets bypassed if the release date is too close or the dev team takes most of the schedule time for release, not allowing QA team to have sufficient time to test the application.
Customer has planned a strategic initiative to strengthen QA and Application Testing practice to maintain quality of existing IT applications in light of evolving customer business needs that drives constant change in applications.
Oi3 has proposed a Managed Testing Services (MTS) model for this initiative using Global Delivery Model (GDC) leveraging existing Customer QA team and Customer GDC team at i3. MTS has been designed, to provide services oriented approach for testing needs to different departments of customer organization, Improved Test Quality, Execution Efficiency and Cost Leadership.
In addition detailed data analysis has also been proposed on the different applications to identify the past trends in application maintenance & support activities in respective applications. This activity outputs with Application Maintenance & Trend Analysis document which in turn works as an input to setup a Risk Based Testing approach.